GENERAL TERMS AND CONDITIONS OF SALE
Last update: 20 November 2025
1. PARTIES
These General Terms and Conditions of Sale (hereinafter the «GTCS») govern the contractual relationship between :- The company SIAS Alsace, Société par Actions Simplifiée (SAS), with a share capital of €9,600,000.00, registered in the Amiens Trade and Companies Register under number 949 971 386, whose registered office is located at Rue du Champ Macret 80700 Roye, and whose intra-community VAT number is FR44949971386 (hereinafter the «Seller» or «SIAS Alsace»).
- Any natural person of legal age or legal entity acting as a consumer within the meaning of French consumer law, who makes a purchase of Products via the Vendor's Internet Site (hereinafter the «Customer» or the ’Buyer«).
2. PREAMBLE
SIAS Alsace is a company specialising in the production and marketing of Asian food products, in particular Korean-style ramen under the «Choi's» brand. The Seller operates an e-commerce site accessible at https://choisfood.com/ (hereinafter the «Site»), enabling the online sale of its dry Products to Customers. The purpose of these GCS is to define the rights and obligations of the Parties in the context of the online sale of Products offered by the Seller on the Site. They apply, without restriction or reservation, to all sales concluded between the Vendor and the Customer. Any order placed on the Site implies the full and entire acceptance of these GTS by the Customer, who acknowledges having read them prior to validating his/her order. The Customer must tick a box to accept these GTS before validating the order.3. DEFINITIONS
| Buyer or Customer | Refers to any natural person of legal age or legal entity acting as a consumer, placing an Order for Products on the Site. |
| Order | Refers to any order for Products placed by the Customer on the Vendor's Site. |
| GENERAL TERMS AND CONDITIONS | Refers to these General Terms and Conditions of Sale. |
| Customer account | Refers to the personal space created by the Customer on the Site, enabling them to manage their information and Orders. |
| SHELF LIFE | Refers to the Best Before Date of the Products. |
| Working day | Refers to a day of the week from Monday to Friday inclusive, excluding Saturdays, Sundays and public holidays in mainland France. |
| Parts | Refers collectively to the Seller and the Customer. |
| Products | Means dry Korean-style ramen (in bags or cups) marketed under the brand name «Choi's» by the Seller on the Website. |
| Website | Refers to the e-commerce website operated by the Seller, accessible at https://choisfood.com/. |
| Sales or SIAS Alsace | Refers to the company SIAS Alsace, as identified in Article 1 of these GCS. |
4. SUBJECT
The purpose of these GCS is to define the terms and conditions of the online sale of Products by the Vendor to Customers, from the Order to payment and delivery, and to set out the rights and obligations of each Party.5. PRODUCTS
5.1. Product characteristics
The Products offered for sale are Korean-style ramen (or instant noodles), available in bags or cups, marketed under the brand name «Choi's». The essential characteristics of the Products, including without limitation their composition, allergens, additives, origin, use-by date and storage conditions, are presented on the Website on the description sheet for each Product. The Seller must ensure that this information complies with the regulations in force. The DLUO of the Products is 6 (six) months from the date of manufacture. The Seller guarantees a minimum DLUO of 6 (six) months upon receipt of the Products by the Customer. The recommended storage conditions are an ambient temperature below 25°C.5.2. Product availability
Product offers are valid as long as they are visible on the Site and within the limit of available stocks. In the event that a Product is unavailable after the Order has been placed, the Vendor shall inform the Customer by e-mail as soon as possible. The Customer's Order shall then be cancelled and the corresponding amount shall be refunded to the Customer. The Vendor shall not make any Product substitutions in the event that a Product is out of stock.6. PRICES AND TERMS OF PAYMENT
6.1. Prices
The prices of the Products are indicated in Euros (€) and are inclusive of all taxes, including the VAT applicable on the Day of the Order. The prices displayed do not include delivery charges, which are invoiced in addition and are indicated to the Customer before the Order is validated. The Vendor reserves the right to modify its prices at any time, it being understood that the price invoiced to the Customer shall be that in force at the time the Order is validated.6.2. Delivery charges
Delivery costs are calculated on the basis of the value of the Order, the weight of the Products and the delivery method chosen by the Customer. The exact amount of the delivery charges will be displayed before the Order is validated by the Customer.6.3. Terms of payment
Payment for Orders shall be made exclusively in Euros. Customers may pay for their Orders by credit card (Carte Bleue, Visa, Mastercard), Apple Pay or Google Pay. Bank transfers are not accepted. Payment is secured by the payment service provider Stripe. Payment must be made in full at the time the Order is placed. No Order will be dispatched until full payment has been received and validated. The Seller does not offer any specific payment terms (deposit, deferred payment).6.4. Billing
A detailed invoice will be sent to the Customer in PDF format by e-mail to the address given at the time of the Order, once payment has been validated and the Products have been dispatched.6.5. Promotional offers and gift cards
The Seller may propose specific promotional offers, in particular for Products with a short shelf life. These offers will be clearly indicated on the Site and will be subject to specific conditions. The Seller may also issue discount gift cards or gift cards to be given as gifts.7. ORDER
7.1. Ordering process
To place an Order, Customers must complete the following steps on the Site:- Select the Products and add them to the basket.
- Go to the basket and check the details of the Order (Products, quantities, prices).
- Identify themselves either by logging into their Customer Account, creating a Customer Account or placing an Order in guest mode.
- Enter delivery and billing information.
- Read and accept these GTC by ticking the appropriate box.
- Choose your payment method and proceed to payment.
- Confirm the Order.
7.2. Order Confirmation
Once payment has been confirmed, the Vendor shall send the Customer, by e-mail, an Order confirmation summarising the details of the Order. This confirmation shall constitute proof of the transaction between the Vendor and the Customer.8. DELIVERY
8.1. Delivery area
Delivery of Products is limited to mainland France only. The Seller reserves the right to extend the delivery zone to other European Union countries at a later date.8.2. Delivery methods
Deliveries are made by the Seller's partner carriers, in particular via Packlink (relay points, Colissimo, UPS). The Customer must choose the delivery method when placing the Order.8.3. Delivery times
The average delivery time is 8 (eight) Working Days from the date of confirmation of the Order. This time is indicative and may vary depending on the destination and the delivery method chosen. In the event of late delivery, the Vendor shall inform the Customer as soon as possible.8.4. Receipt of Products
The Customer must check the condition of the Products delivered on receipt. In the event of damaged, non-conforming or contaminated Products, the Customer must refuse delivery or make precise and substantiated reservations on the carrier's delivery note. The Customer must also inform the Vendor's Customer Service Department at the following address quality@choisfood.com within five (5) days of receipt.8.5. Transfer of risk
The transfer of the risks of loss or damage to the Products takes place when the Customer (or a third party designated by the Customer) takes physical possession of the Products. The Seller is responsible for the proper execution of the delivery.9. RIGHT OF WITHDRAWAL AND RETURNS
9.1. No right of withdrawal
In accordance with article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods likely to deteriorate or expire rapidly. As the Products sold by SIAS Alsace are foodstuffs, the Customer does not benefit from the right of withdrawal provided by law for distance sales.9.2. Defective or non-conforming products
In the event of delivery of Products that are defective, do not conform to the Order or are contaminated, the Customer must inform the Vendor's Customer Service as soon as possible, and at the latest within five (5) days of receipt. The Customer must return the defective or non-conforming Product to the Vendor's Customer Service Department, in accordance with the procedures that will be communicated to the Customer. After verification by the Vendor, if the defect or non-conformity is proven, the Vendor shall be obliged to replace the Products or reimburse the Customer for the price of the Products in question, as well as the delivery and return costs incurred by the Customer. The cost of returning defective or non-conforming Products will be borne by the Seller.10. GUARANTEES
10.1. Legal warranties
All Products supplied by the Vendor are automatically and without additional payment, in accordance with the legal provisions :- The legal guarantee of conformity, for Products that appear to be defective, damaged or that do not correspond to the Order.
- The legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered and rendering them unfit for the use for which they are intended.
10.2. Exclusion of additional commercial warranties
The Seller does not offer any additional commercial guarantees beyond the legal guarantees mentioned above.11. LIABILITY
11.1. Limitation of the Seller's liability
The Vendor may not be held liable in the event of non-performance or poor performance of the contract due either to the fault of the Customer, or to the unforeseeable and insurmountable fault of a third party to the contract, or to a case of force majeure as defined in Article 15 of these GTCS. The Vendor's liability is strictly limited to the value of the Products sold and shall not be incurred for indirect damage, including without limitation loss of profit, loss of customers, loss of data or any other intangible damage, even if the Vendor has been informed of the possibility of such damage.11.2. Liability for defective products
The Seller is liable for any damage caused by a defect in its Products, in accordance with the legal provisions in force, in particular Articles 1245 et seq. of the Civil Code. The Seller must ensure that its Products comply with the safety and quality standards applicable to foodstuffs.12. CUSTOMER SERVICE AND COMPLAINTS
For any questions, information or complaints, the Customer may contact the Seller's Customer Service:- By e-mail to : quality@choisfood.com
- By post to the following address: SIAS Alsace, BP 10009, 67132 SCHIRMECK
13. PERSONAL DATA AND COOKIES
13.1. Collection and processing of personal data
The Vendor, as data controller, collects and processes the Customer's personal data required for the management of Orders, the delivery of Products, invoicing, customer service management and commercial prospecting. The data collected includes, without limitation: surname, first name, postal address, e-mail address, telephone number and, optionally, gender and date of birth (for the possible sending of promotional offers). This data is collected via the Site, in particular when a Customer Account is created or when a Guest Order is placed. The Seller uses the WooCommerce e-commerce solution to manage its Site and collect customer data. The Customer's personal data is shared with third-party service providers for the performance of services, in particular :- Packlink, for logistics and delivery services.
- Stripe, for invoicing and payment management.
13.2 Cookies
The Site uses cookies and other tracking devices. A cookie is a small text file stored on the Customer's terminal (computer, tablet, smartphone) when they visit the Site. Cookies may be used to operate the Site, analyse browsing patterns and measure the audience, secure transactions, personalise the user and purchasing experience or target advertising. Some cookies are strictly necessary for the operation of the Site and its essential functions, in particular the management of the shopping basket, the storage of user choices (language, session, interface), secure access to the customer account, fraud prevention and secure payments. Their storage does not require the user's prior consent. Others, in particular audience measurement and performance cookies, require the User's prior consent in accordance with applicable regulations. Customers can therefore manage their cookie preferences via the cookie consent banner displayed on their first visit to the Site, or via their browser settings. The Site uses the Google Analytics audience measurement tool, provided by Google LLC, in order to analyse the number of visits to and use of the Site, to compile statistics and improve the services offered, to understand the performance of the Site and to analyse purchasing behaviour. These cookies are only placed after prior consent has been obtained from the user, via the cookie management banner. The data collected may include: pages consulted, products viewed, time spent on the Site, interactions with the shopping basket, technical data from the terminal and browser. Users are informed that Google may process this data as a subcontractor of the data controller or, in some cases, as an independent data controller, in accordance with its own privacy policy. Some data may be transferred to the United States. Users may withdraw their consent at any time by accessing the cookie management module accessible on each page of the Site. Users can configure their choices at any time via :- the cookie management module available on the Site; ;
- your browser settings.
14. INTELLECTUAL PROPERTY
The «Choi's» trademark, as well as all trademarks, illustrations, images and logos appearing on the Products, the Site and the Seller's commercial documents, are and shall remain the exclusive property of the Seller or its partners. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of the Seller, is strictly prohibited. The content of the Site (texts, images, videos, sounds, databases, etc.) is the property of the Seller and is protected by French and international laws relating to intellectual property. Any reproduction, representation, adaptation, translation and/or transformation, in whole or in part, or transfer to another site is strictly prohibited.15. FORCE MAJEURE
The Parties shall not be held liable for the non-performance or delay in the performance of their obligations under these GCS, if such non-performance or delay results from a case of force majeure. Force majeure refers to any unforeseeable, irresistible event outside the control of the Parties, as defined by article 1218 of the French Civil Code and the case law of the French courts, including without limitation natural disasters, strikes, pandemics, wars, riots, fires, floods, computer or telecommunications failures, blockages of means of transport, governmental or legal restrictions. The Party affected by a case of force majeure must inform the other Party as soon as possible. The obligations of the Parties will be suspended for the duration of the force majeure event. If the force majeure event continues beyond a period of 30 (thirty) days, these GCS may be terminated by either Party, without compensation, by registered letter with acknowledgement of receipt.16. DIVISIBILITY
If one or more of the stipulations of these GCS are held to be invalid or declared as such in application of a law, regulation or following a final decision by a competent court, the other stipulations will retain all their force and scope.17. TRANSFER
The Customer may not assign or transfer the rights and obligations arising from these GCS without the Vendor's prior written consent.18. APPLICABLE LAW AND COMPETENT JURISDICTION
These General Terms and Conditions of Sale and the transactions arising from them are governed by and construed in accordance with French law. This applies even to sales made to Customers located in other European Union countries. In the event of a dispute, the Parties shall endeavour to find an amicable solution. In accordance with article L. 612-1 of the French Consumer Code, the Customer may have recourse free of charge to a consumer mediator with a view to resolving the dispute amicably. The Seller must communicate the contact details of the mediator it has appointed on its Site as soon as the latter is operational. Failing amicable resolution, any dispute relating to the validity, interpretation, performance or termination of these GCS shall be referred to the competent French courts. For disputes with a consumer Customer, the competent courts will be those of the defendant's place of residence or the place of actual delivery of the Products.19. ENTIRE AGREEMENT
These GCS, together with the Order confirmation, constitute the entire agreement between the Parties and supersede all prior communications, proposals and agreements, whether written or oral, relating to the subject matter hereof.20. SURVIVAL OF PROVISIONS
The provisions of Articles 11 (Liability), 13 (Personal Data and Cookies), 14 (Intellectual Property), 18 (Applicable Law and Jurisdiction) and 19 (Entire Agreement) shall be deemed to survive the termination or expiry of these GTC for any reason whatsoever.21. NOTICES
Any notice or communication required or permitted to be given under these T&Cs must be in writing and will be deemed to have been duly given if sent by e-mail, by registered letter with acknowledgement of receipt, or by any other means of communication that allows receipt to be acknowledged, to the following addresses:- For the Seller :
- E-mail address : quality@choisfood.com
- Postal address: SIAS Alsace, BP 10009, 67132 SCHIRMECK
- For the Customer: To the e-mail and postal addresses given at the time of the Order or in the Customer Account.
